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Troubleshooting name badges/tags
Troubleshooting name badges/tags

Having issues seeing duplicate name tags? See how to resolve it here!

Updated over a week ago

About name badges

Name badges/tags are a wonderful feature to see who's working on your project at any given moment!

If you're having issues with them, take a look at the most common troubleshooting steps below ๐Ÿ‘

Removing duplicate name badges

Are you seeing your own name badge or a bubble with your name in it in your project? Or perhaps you see someone else's name multiple times in the project?

No worries! There is an easy answer and a quick fix for this. The reason that you see your name or other names duplicated is simply that either you or another user has the same project open in multiple tabs ๐Ÿ‘

This is what it could look like:

To fix it, you can:

1) Make sure that either you or the other user only has one tab open.

2) Make sure that you don't have the project opened up on multiple devices.

3) Simply wait 30 seconds, as all inactive collaborative cursors will disappear after 30 seconds ๐Ÿ˜Š

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