About Contacting Support
Support is here to help you with any questions, issues, or concerns you have. We're always more than happy to assist 😊
Let's take a look down below on how you can reach us!
Contacting Support on a Pro/Business/Enterprise plan
If you are on a Pro, Business, or Enterprise plan, you can contact us by live chat or email. Live chat is exclusively available to users on the Pro plan.
Contacting us by chat:
1) Anywhere in the platform, you'll find the Support "?" menu. Click this menu:
2) Click the "Support chat" button on the menu:
3) To reach out to us, click "Send us a message":
Contacting us by email:
If you prefer email, you can email us at firstname.lastname@example.org and we'll get back to you!
Contacting Support on a Free plan
If you're on the Free plan, you can reach out to us via email!
Unable to open chat as a Business/Pro user
If you're unable to start a chat, it may be that you're in an organization under a Free tier and not associated with your Business or Pro subscription.
Follow the steps below to ensure that you're in the correct organization:
1) If you're in a free organization, it will say "Free" in the top-left corner:
2) Click the downward arrow beside your current organization's name and then choose the correct organization:
3) Once you have done that, you will be able to start a live chat following these steps.
If you're more of a visual learner, you can follow the video below: