About Contacting Support
🧙 Who can contact Support?
Anyone can contact support, with limitations depending on the subscription tier.
Support is here to help you with any questions, issues, or concerns you have. We're always more than happy to assist 😊
Let's take a look down below on how you can reach us!
Contacting Support on a Pro/Business/Enterprise plan
🧙 For anyone with a Business/Enterprise subscription, please contact your dedicated Customer Success Manager for the fastest response.
If you are on a Pro, Business, or Enterprise plan, you can contact us by live chat or email. Live chat is exclusively available to users on the Pro plan.
Contacting us by chat:
1) Anywhere in the platform, you'll find the Support "?" menu. Click this menu:
2) Click the "Support chat" button on the menu:
3) To reach out to us, click "Send us a message":
Contacting us by email:
If you prefer email, you can email us at support@uizard.io and we'll get back to you!
Contacting Support on a Free plan
If you're on the Free plan, you can reach out to us via email!
Currently, live chat is only available to our Pro users; however, you can email us at support@uizard.io and we'll get back to you as soon as possible! 🌟
Unable to open chat as a Business/Pro user
Pro subscriptions are per organization, so it's important to make sure you're in the organization that has the Business/Pro subscription 👍
If you're unable to start a chat, it may be that you're in an organization under a Free tier and not associated with your Business or Pro subscription.
Follow the steps below to ensure that you're in the correct organization:
1) If you're in a free organization, it will say "Free" in the top-left corner:
2) Click the downward arrow beside your current organization's name and then choose the correct organization:
3) Once you have done that, you will be able to start a live chat following these steps.
If you're more of a visual learner, you can follow the video below: